Frequently Asked Questions
Everything you need to know about your P.Louise experience.
When will my order be dispatched?
We aim to process and dispatch all orders within 3-5 working days. During peak periods such as product launches or sales, dispatch times may be slightly longer.
Do you ship internationally?
Yes, P.Louise ships worldwide. Shipping costs and delivery times vary depending on the destination country and are calculated at checkout.
How can I track my parcel?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery.
What is your return policy?
For hygiene reasons, we can only accept returns on products that are unopened, unused, and in their original packaging within 14 days of receipt.
Are P.Louise products cruelty-free?
Yes, we are proud to be a cruelty-free brand. We do not test our finished products or ingredients on animals, nor do we work with suppliers who do.
What should I do if my item arrives damaged?
Please contact our customer service team immediately at info@plouise.co.uk with your order number and photographic evidence of the damage so we can resolve this for you.